No. To ensure you receive your items as quickly as possible, orders enter our processing system immediately. Once submitted, orders cannot be modified or canceled (including canceling whole/partial items, changing delivery addresses, shipping methods, or adding/replacing/deleting items). If you change your mind, you can apply for a return after receiving the package and place a new order for the correct items.

Simply enter or copy your promo code into the designated input box on the "Shopping Bag" checkout page and click "+". Promo codes are case-insensitive. If your code does not work, it might be due to: Not meeting the minimum spend or specific discount conditions. The promo code not being applicable to specific promotional items in your cart. The promo code having expired.

Hong Kong Local: Enjoy tax-free / duty-free benefits. Overseas Regions (e.g., Europe and America): Import taxes and customs duties will be charged according to local regulations. Our Promise: The final amount charged by krazykick will never exceed the total amount shown on the checkout screen. Note: Some credit card issuers may charge foreign exchange or cross-border transaction fees, which are levied by your bank (not krazykick).

Krazykick currently accepts Visa, Mastercard, Maestro, American Express (Amex), PayPal, Apple Pay, Google Pay, and Union Pay.

Credit Card: The system applies for a credit limit authorization hold. The amount is temporarily frozen by the bank but not officially deducted; we only request the actual payment when the item is shipped. Debit Card: The fee is deducted from your account initially. However, the funds are held by your bank and are only transferred to us upon shipment. Delayed Orders: If an order is delayed, we may request the bank to extend the hold until the items are packaged and shipped. Canceled Orders: We will immediately contact the bank to release the hold. This typically takes 7-21 working days, depending on your bank's policy.

Sorry, we currently do not offer gift wrapping or extra shopping bags for online orders. If it is a surprise gift for a friend, we recommend notifying the recipient in advance so they can look forward to it.

Limited Time Offer: Free shipping on single orders over HK$850! Under Minimum Threshold: A flat shipping fee of HK$50 will be charged. Estimated Delivery Time: Generally 5-7 working days (Saturdays, Sundays, and public holidays are excluded. In special cases, an extra working day may be required).

Once the package is shipped, we will send a confirmation email with a tracking number. Tracking info may pause for a few days during customs clearance, which is normal. If your package hasn't arrived past the expected date, contact customer service via the 【Contact Us】 link. You can also log into your krazykick account to check the latest delivery status.

To get available items to you as quickly as possible, we sometimes split orders and ship ready items first. You will receive tracking numbers for each package, and you will never be charged extra shipping fees for this.

You can request a return within a 7-day cooling-off period after receiving the product. Returned items must be brand new, unworn, unwashed, with tags intact, and include all original accessories and packaging (e.g., shoes must be returned in their original shoe box). Non-returnable items due to hygiene/safety reasons: Opened/used personal cosmetics, facial/body care products ; underwear, socks, and close-fitting apparel with damaged or removed hygiene seals/tags ; swimwear with damaged/removed hygiene seals ; clearance items with discounts of 50% or more.

1. Online Application: Scan the QR code on the receipt and log into the krazykick website's "Return Page". 2. Pack the Product: Pack the original product along with the receipt or order confirmation photocopy, and clearly write your "Order Number" on the outside. 3. Ship Back: Ship it to the designated network point via the return QR code, and provide the tracking number to customer service. Return Shipping Fee: A return shipping fee of HK$38 will be deducted from your total refund amount. If the return is for personal reasons (e.g., wrong size, style dissatisfaction), this fee is borne by the buyer. System Troubleshooting: If the system fails to generate a return label, retry by filling out the address using English characters only. If it still fails, email support@krazykick.com.

Once we receive and verify the item is in good condition, the refund will be issued to your original payment account within 14 working days. Please note that the original shipping fee paid at the time of order is non-refundable.

Krazykick does not offer direct exchanges. If you want a different style, color, or size, please return the original item and place a new order.

A registered account allows for faster checkout, order history tracking, and saving multiple delivery addresses. You will also get early access to exclusive offers, price drop alerts, and new arrivals. Registration requires only a valid email or mobile number.

No. For security reasons, customers cannot change their registered email address or phone number directly. Please contact our support team at support@krazykick.com and we'll update it for you.