Return & Refund Policy
Our Goal
We want you to love every purchase from krazykick! If you are not completely satisfied, we're here to help.
Return Window
You may submit a return request within 7 days of receiving your order.
Eligibility Requirements
Returned items must be in brand new, unworn, unwashed condition with all original tags attached, along with all original accessories and packaging (e.g., shoes must be returned in their original box). We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
- Opened, used, or incompletely packaged personal beauty and skincare products
- Underwear, socks, and intimate apparel with damaged or removed hygiene seals or tags
- Swimwear with damaged or removed hygiene seals
- Clearance items discounted at 50% or more
How to Return
- Submit Online: Scan the return QR code on your receipt, or log in to krazykick.com and navigate to the Returns page.
- Pack Your Items: Place the item(s) and a copy of your receipt or order confirmation inside the package. Clearly write your Order Number on the outside of the package.
- Ship It Back: Drop off the package at the designated location shown on your return QR code, then share the tracking number with our customer service team.
Return Shipping Fee
A return shipping fee of HKD $38 will be deducted from your refund. If the return is due to personal reasons (e.g., wrong size selected, change of mind), the shipping fee is borne by the customer.
System Troubleshooting: If you encounter issues generating a return label online, please try resubmitting your request using English characters for the address fields. If the issue persists, contact us at support@krazykick.com.
Refunds
Once we receive and inspect your returned item(s), your refund will be processed within 14 business days to your original payment method. Please note that the original shipping fee is non-refundable. Actual processing time may vary depending on your card issuer.
Exchanges
We do not offer direct exchanges. If you would like a different size, color, or style, please return your original item and place a new order.
Order Modifications & Cancellations
To ensure the fastest possible delivery, all orders enter our fulfillment process immediately upon placement. Therefore, we are unable to modify or cancel orders once submitted — including changes to items, size, color, shipping address, or delivery method. If you change your mind, please wait to receive your order and then submit a return request.
💡 Tip: Please double-check your cart details (size, color) and shipping information before completing checkout.